Refund policy

Return and Refund Policy

Effective Date: October 6, 2026

At Bold Layer Studio, we believe that the right mirror or decorative accent can transform an ordinary room into a space that feels more personal, welcoming, and complete. We want every purchase to arrive safely, meet your expectations, and fit naturally into your home.

If an item does not work out as expected, our return and refund policy explains how to request assistance, what conditions apply, and how eligible refunds are processed. Please review these terms before initiating a return.

1. Return Eligibility

Customers may request a return within 30 days of delivery, provided that the merchandise meets the eligibility requirements described below.

To qualify for a standard return, an item should:

Be unused and in its original condition.
Be returned with its original packaging, protective materials, accessories, mounting hardware, and included components, where applicable.
Show no signs of installation, alteration, misuse, or avoidable damage.
Be accompanied by a valid order number or other reasonable proof of purchase.

Mirrors require particular care because their glass surfaces, frames, corners, and mounting components may be vulnerable during handling. Before returning a mirror, please ensure that it is securely repacked using suitable protective materials.

Submitting a return request does not automatically guarantee approval. We will review the circumstances, the item's condition, and the applicable consumer protection requirements before determining the appropriate resolution.

2. Items That May Not Qualify for a Standard Return

Certain products may be ineligible for a standard change-of-mind return when permitted by applicable law. Examples may include:

Items that have been installed, modified, or assembled in a way that affects their resale condition.
Products damaged after delivery because of improper handling, unsuitable installation, or accidental breakage.
Items returned with substantial missing components, accessories, or packaging necessary for safe transportation.
Personalized or specially made products that cannot reasonably be resold, where such exclusions are lawful and were disclosed before purchase.

These limitations do not eliminate any rights you may have concerning defective merchandise, products damaged in transit, incorrect shipments, or other circumstances protected by applicable law.

3. How to Request a Return

Please contact our customer support team before shipping an item back. This allows us to identify your order, review the reason for your request, and provide appropriate instructions.

Send your request to:

Email: [email protected]
Business Name: BUSINESS BARGAINS USA INC
Return Address: 3001 1st SW, Lehigh Acres, FL 33976, United States

Include the following information in your message:

Your full name.
Your order number.
The email address used at checkout.
The product you wish to return.
A brief explanation of the reason for the return.
Clear photographs when the product is damaged, defective, incorrect, or visibly different from the item ordered.

For fragile merchandise, photographs of the outer shipping carton, internal protective packaging, and the affected product may help us understand what happened during transportation.

Please wait for our instructions before sending merchandise to the return address. Unannounced returns may be delayed while we identify the shipment and verify the associated order.

4. Damaged, Defective, or Incorrect Items

We understand that receiving a cracked mirror, a damaged frame, missing mounting hardware, or an incorrect decorative accessory can be frustrating. If something arrives in an unsatisfactory condition, please contact us promptly so we can investigate.

When reporting a problem, provide your order number, a description of the issue, and photographs if reasonably available. We may request additional information to distinguish transportation damage from other conditions and determine the appropriate remedy.

Depending on the circumstances and applicable law, available resolutions may include:

Replacement of the affected item or component.
A refund for the affected merchandise.
A return with a refund after the merchandise has been received or otherwise verified.
Another mutually acceptable solution where legally permitted.

Please retain the original packaging until the issue has been reviewed, particularly when a large mirror or fragile decorative product is involved.

Nothing in this section limits mandatory rights relating to defective products, misrepresentation, or other legally protected claims.

5. Refund Processing

Once a return is received and inspected, or once an alternative resolution has been approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times may vary according to the payment provider, card issuer, financial institution, and the time required for the returned merchandise to be reviewed.

Our review may consider whether the returned product matches the order, whether the item and its components are present, and whether the merchandise satisfies the applicable return conditions.

If a refund is approved, we will communicate the approved amount and any applicable deductions before or when the refund is processed, as appropriate.

6. Shipping Costs for Returns

For standard change-of-mind returns, customers are generally responsible for return shipping costs unless we expressly agree otherwise or applicable law requires a different arrangement.

Because mirrors can be bulky or fragile, return shipping costs may vary according to package dimensions, weight, destination, and carrier requirements. We encourage customers to obtain a shipping estimate before dispatching a large item.

If the return results from our error, such as an incorrect item being sent, or from qualifying damage or defects, we will review the circumstances and provide an appropriate shipping-cost resolution consistent with applicable law and our approved return instructions.

Original shipping charges, if any, will be handled according to the applicable circumstances and legal requirements.

7. Exchanges

If you would prefer a different size, finish, style, or decorative accent, contact us to discuss available options.

An exchange may depend on product availability, the condition of the original item, and the shipping arrangements required for the replacement. We may recommend returning an eligible item and placing a new order when that is the most practical option.

Please do not send an item for exchange without first contacting customer support.

8. Orders That Have Not Shipped

If you need to cancel an order before shipment, contact us as soon as possible and provide your order number.

We will make reasonable efforts to stop an order that has not yet entered the fulfillment or shipping process. However, cancellation may not be possible once an order has been packed, handed to a carrier, or otherwise dispatched.

If the order cannot be stopped, you may contact us to discuss the return options available after delivery.

9. Refused, Undeliverable, or Unclaimed Packages

A package may be returned to us because of an incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to collect it when collection is required.

If this happens, please contact customer support so we can review the tracking information and determine whether reshipment or a refund is appropriate.

Any permitted deductions will be assessed according to the circumstances and applicable law. We will not apply an undisclosed or unlawful fee.

10. Refund Delays

If you have received confirmation that a refund was issued but the credit has not appeared in your account, please allow time for your payment provider or financial institution to process it.

You may wish to check your original payment account and contact your card issuer or payment provider. If the refund remains outstanding, email us with your order number and refund confirmation details so we can investigate.

11. Florida Law and Consumer Rights

This policy is intended to operate consistently with applicable federal law, Florida law, and other mandatory consumer protection requirements that may apply to a particular transaction.

Nothing in this policy is intended to waive a right or remedy that cannot lawfully be waived. Where applicable law provides a more protective remedy, that law will govern to the extent required.

12. Policy Updates

Bold Layer Studio may revise this policy to reflect changes in our operations, merchandise, payment procedures, or legal obligations. The version published on our website at the time of purchase will generally apply to that transaction, subject to mandatory legal requirements.